Troubleshooting

Instant search widget doesn't appear on page load
If you have a Stencil theme, there is a chance you may experience a problem with loading the Searchanise widgets. As they are loaded only after the whole pa...
Tue, Dec 14, 2021 at 6:49 AM
Why do I get a 404 error on the search results page
Most often, a 404 error appears in the search if the page that shows the search results has been deleted. Searchanise adds a new page to the Storefront >...
Mon, Mar 2, 2020 at 12:25 PM
The Search Results Widget is not taking up the width of the page on BigCommerce
The issue occurs because the Searchanise app uses the theme template to show search results. Sometimes, the template itself is too narrow. You can fix it b...
Mon, Nov 15, 2021 at 8:45 AM
Instant Search Widget is displayed alongside BigCommerce Quick Search
BigCommerce themes can have a built-in Quick Search. When Instant Search Widget is displayed too, it doesn't look nice. To avoid this, you should: Pas...
Mon, Nov 15, 2021 at 8:47 AM