1. Log in to your administration panel.
2. Check whether automatic reward points addition was set up properly.
3. Check whether the user group, for which automatic reward points addition was set up on the Reward points page, is activated for the customer who made the order:
   1. Go to Customers > Customers.
   2. Click on the desired customer name to open his profile and open the User groups tab.
   3. Check whether the necessary user group is set to the Active status.
4. Check whether the order has the Complete status:
   1. Go to Orders > View orders.
   2. Check the order status in the Status select box. Change the status if needed.